Terms of Service

Last Updated: March 21, 2025

Welcome to Sweet Family Secrets! These Terms and Conditions govern your use of our website, www.sweetfamilysecrets.com (the "Site"), and our services. By accessing or using our Site, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Site.

1. General Information

Sweet Family Secrets ("we," "our," or "us") is a wedding and specialty bakery that provides custom cakes, cupcakes, Jamaican Rum Cake Minis, Jamaican Plantain Tarts, and personalized dessert packages. Our services include custom orders, event packages, and corporate dessert solutions.

2. Orders and Payments

2.1 Placing an Order

  • Orders can be placed through our website, email, or direct consultation.

  • Orders must be placed within the lead time specified on our website or during consultation.

2.2 Payments

  • Full payment is required before delivery or pickup.

  • We accept payments via credit/debit card and other secure online payment methods.

  • Flexible payment options may be available after a cake design has been selected.

2.3 Cancellations & Refunds

  • Cancellations must follow these time frames:

    • For Dessert & Pastry items (i.e., Cupcakes, Plantain Tarts, Jamaican Rum Cakes, Mini Rum Cakes) we request that at least three (3) full days or 72 hours’ notice is received to cancel the Order.

    • For Custom Cakes we request that a 2-week notice is received to cancel the Order

    • In the event of cancellation, a request to cancel the Order must be made in writing to Sweet Family Secrets LLC. If an Order is not cancelled within the specified time frame, Sweet Family Secrets LLC reserves the right to collect up to the full payment of the Order for work commenced.

    • For Orders received outside the order time frames, the Purchaser must contact Sweet Family Secrets immediately to discuss cancellation and final payment(s) for work initiated/completed.

  • Refunds are only issued at our discretion and may be subject to a cancellation fee.

  • No refunds are provided for custom orders once production has started.

3. Delivery and Pickup

  • We offer delivery services within our service area. Delivery fees vary based on location.

  • Customers opting for pickup must do so at the agreed-upon time and location.

  • Once an order leaves our premises, we are not responsible for damage caused during transport.

4. Customization and Design

  • We work closely with customers to create personalized cake and dessert designs.

  • Due to the handmade nature of our products, variations in color, size, and decoration may occur.

  • We do not replicate exact designs from other bakeries but can incorporate inspiration elements.

5. Allergies and Dietary Restrictions

  • Our products contain common allergens, including dairy, eggs, wheat, nuts, and soy.

  • We do not offer gluten-free, vegan, or other dietary-specific options. Customers with allergies should consume our products at their own risk.

6. Intellectual Property

  • All content on our Site, including images, logos, designs, and text, is the property of Sweet Family Secrets and may not be copied, reproduced, or distributed without permission.

  • Customers grant us the right to use images of their custom orders for promotional purposes unless otherwise requested in writing.

7. Website Use and Conduct

  • Users agree not to misuse our Site for illegal or unauthorized purposes.

  • We reserve the right to terminate access to users who violate these terms or engage in fraudulent activity.

8. Limitation of Liability

  • Sweet Family Secrets is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

  • In no event shall our total liability exceed the amount paid for the order in question.

9. Changes to These Terms

  • We reserve the right to update these Terms and Conditions at any time.

  • Continued use of our Site or services after updates constitutes acceptance of the new terms.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:


Email: info@sweetfamilysecrets.com
Phone: (240) 334-7703
Website: www.sweetfamilysecrets.com

By using our Site or placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.